Answers to Common Questions

Ordering

1.What's the status of my order?

After your order is placed, we will provide a tracking number for you to view the current status of arrival. Please note that tracking reflects an estimated time of delivery. Delays beyond our control, such as weather, carrier logistics, or holidays can result in missed delivery dates.

You can also view the tracking for an order by logging into your account on our website and navigating to your account page.

2.What if I don't receive my package?

If a tracking number shows that the order has been delivered and you have yet to receive your order, please contact us. We'll be more than happy to help resolve the issue.

3.What if I received damaged or incorrect items?

If we make a mistake on your order, please contact us and we will definitely amend the situation. The correct order will be shipped out, no cost to the buyer, along with a return label for the incorrect order. The same procedure will be implemented for damaged items, and we may ask for photos.

Please Note: While we make every effort to ensure that the product photos, specifications, or ingredients are up to date, manufacturers occasionally make changes without notice. The products you receive may be slightly different from the depicted photos or specifications.

4.Can I cancel my order?

If you wish to make changes to your order, Please call or email as soon as possible. We will gladly make any changes but is not guaranteed. Once your order has been processed or if 1 hour has passed since the purchase, we are no longer able to make any changes.

Please Note: Our support team is available 8:00 AM - 5:00 PM PST everyday and phone support is not available Sundays. Orders are still processed at night in an effort to have them shipped out as soon as possible. If you've reached out to us after these hours, we may not get to your email until the following day, and the order may have already been processed.

Express

1. Which shipping carrier do you use?

All of our packages are shipped through regional carriers, Currently unable to deliver via USPS

2.How soon will my order ship?

Orders placed before 1:00 PM PST will usually ship the same day. Orders placed after 1:00 PM PST Friday are shipped Monday. Orders may be delayed during holidays.

3.How long will it take to receive my order?

Standard shipping normally takes 7-10 business days. If you live in California, orders usually take 5-7 business days depending on where you live.

Please keep in mind weekends and major holidays are not considered business days.

Returns and Refunds

1.How do I return a product?

All of our products have a 30 day return/exchange/refund period for unopened and sealed items. The buyer is usually responsible for the cost of the return label. However, should you receive a defective or damaged item (not including disposable vapes), a shipping label will be provided for the return and the replacement item. We don't offer replacements for defective disposable vapes but do offer a refund or store credit.

Please contact us by email regarding the issue and a customer representative will follow up with instructions.

2.How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s) and take 3-5 business days to post back to your account. Refunds can only be issued to the original form of payment, or we can issue you store credit as an alternative.